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Sale of Biotage's facility in Charlottesville, Virginia
Biotage moves to 100% direct sales for SPE products in the UK
Interim report January-September 2009
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Booth #750
Orlando, FL
March 1-4
Budapest, Hungary
March 16th - 19th
San Francisco, CA
March 21-24
Munich, Germany
March 23rd-26th
Chester University, United Kingdom
March 22nd - 24th
Chester University, United Kingdom
March 24th
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1-Point Support
The Biotage worldwide Technical Support network system is comprised of a team of specialized Field Service Engineers, Technical Support Professionals and Service Coordinators who are prepared to troubleshoot and to facilitate answers and resolutions regarding service and application
needs and queries.
Call, fax or email Biotage 1-Point Support for all inquiries. Internal Technical Support Professionals will provide comprehensive answers to assist with software, hardware and application needs. If your system requires immediate attention, Service Coordinators will dispatch a Field Support Engineer.
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NEW! Request Service Online
Before requesting service
please have available:
1) Company Name
2) Contact Name
3) Contact Information
4) Product Type
5) Serial Number (if available)
6) A brief description of the symptoms or
technical problems you are experiencing
1-POINT Support USA
Phone: 1-800-446-4752
press (3) at the auto attendant
Outside US: +1-704-654-4900
E-mail: 1-pointsupport@biotage.com
1-POINT Support Europe
Phone: +46 18 56 59 11
Fax: +46 18 56 57 11
E-mail: 1-pointsupport@eu.biotage.com
System Upgrades
Planned Maintenance
Terms & Conditions
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Protect Your Investment with
a Biotage Service Agreement
Biotage offers a comprehensive annual service
plan that covers all parts, on-site labor and recommended preventative maintenance. Receive priority status on all service calls from specialized Biotage Field Service Engineers using genuine Biotage parts (essential for maintaining the instrument’s highest performance).
Great Value for your Investment:
Biotage systems with
active service contracts
get repaired 50% faster
than units scheduled
for “on-demand” service.
• Priority status (guaranteed
72 hour response time)
• On-site service (reduces instrument downtime)
• Planned Maintenance Visit
• Authorized Biotage Service Engineers
• Genuine Biotage Parts
• In-house training seminars
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Customer Satisfaction & Convenience
Independent research consistently shows >98% customer satisfaction with Biotage Service.
• Lock-in and cap annual service costs to avoid any unexpected budget expenses
• Eliminate the “red tape” associated with generating a separate order for an “on-demand” service visit.
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